Legal
Privacy Policy
How Business Quebec collects, uses, protects, and shares your information when you visit our website and order our services.
- Last updated: October 10, 2026
- About 8 min read
CONTENTS
In short: We collect the information needed to provide and improve our services, such as your contact details and the data required for government filings. We do not store your payment card details, you can opt out of marketing messages at any time, and you can ask us what personal data we hold about you.
01
Introduction
Welcome to Business Quebec. Business Quebec (“us,” “we,” or “our”) operates businessquebec.ca (the “Service”). This Privacy Policy applies to your visit to businessquebec.ca and explains how we collect, protect, and disclose information that results from your use of the Service.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information as described in this policy. Unless this Privacy Policy defines them differently, the terms used here have the same meaning as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of the Service and, together with this Privacy Policy, form your agreement with us (the “agreement”).
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Definitions
Service means the businessquebec.ca website operated by Business Quebec.
Personal Data means data about a living individual who can be identified from that data, or from that data combined with other information we hold or are likely to obtain.
Usage Data is data collected automatically, either generated by the use of the Service or by the Service infrastructure itself, such as the length of a page visit.
Cookies are small files stored on your device, whether a computer or a mobile device.
Data Controller means a natural or legal person who, alone or jointly with others, decides the purposes for which and the way in which personal data is or will be processed. For this Privacy Policy, we are a Data Controller of your data.
Data Processors (or Service Providers) means any natural or legal person who processes data on behalf of the Data Controller. We may use various Service Providers to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
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Information Collection and Use
We collect several types of information for different purposes in order to provide the Service to you and improve it. The types of data we collect are Personal Data, Usage Data, Location Data, Tracking Cookies Data, and certain other data, each described in the sections below.
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Personal Data
While you use the Service, we may ask you for certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This information may include, among other things:
• email address;
• first name and last name;
• phone number;
• address, country, state or province, ZIP or postal code, and city;
• cookies and Usage Data;
• Social Insurance Number (SIN), where the revenue agency or the provincial or federal government requires it.
We may use your Personal Data to send you newsletters, marketing or promotional materials, and other information that may interest you. You can opt out of any or all of these messages by using the unsubscribe link.
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Usage Data and Location Data
We may also collect information that your browser sends whenever you visit the Service or access it by or through any device (“Usage Data”).
Usage Data may include your computer's Internet Protocol (IP) address, browser type and version, the pages of the Service you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service with a device, Usage Data may also include the type of device you use, its unique ID, its IP address, its operating system, the type of Internet browser you use, unique device identifiers, and other diagnostic data.
Location Data. We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of the Service and to improve and customize it. You can turn location services on or off at any time in your device settings.
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Tracking and Cookies Data
We use cookies and similar tracking technologies to follow activity on the Service, and we hold certain information.
Cookies are files containing a small amount of data, which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We also use other tracking technologies, such as beacons, tags, and scripts, to collect and track information and to improve and analyze the Service.
You can set your browser to refuse all cookies or to tell you when a cookie is being sent. If you do not accept cookies, however, you may not be able to use some parts of the Service.
Examples of the cookies we use:
• Session Cookies: used to operate the Service.
• Preference Cookies: used to remember your preferences and various settings.
• Security Cookies: used for security purposes.
• Advertising Cookies: used to show you advertisements that may be relevant to you and your interests.
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Other Data
While you use the Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work or mobile), details of documents on education, qualifications, and professional training, employment agreements, information on bonuses and compensation, information on marital status and family members, SIN or other taxpayer identification number, office location, and other data.
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Use and Retention of Data
Business Quebec uses the data it collects for the following purposes:
• to provide and maintain the Service;
• to notify you about changes to the Service;
• to let you take part in interactive features of the Service when you choose to;
• to provide customer support;
• to gather analysis or valuable information so we can improve the Service;
• to monitor how the Service is used;
• to detect, prevent, and address technical issues;
• to fulfil any other purpose for which you provide the data;
• to carry out our obligations and enforce our rights under any contract between you and us, including for billing and collection;
• to send you notices about your account or subscription, including expiry and renewal notices and email instructions;
• to send you news, special offers, and general information about other goods, services, and events we offer that are similar to those you have bought or asked about, unless you have opted out;
• in any other way we describe when you provide the information;
• for any other purpose with your consent.
Retention of data. We keep your Personal Data only for as long as needed for the purposes set out in this Privacy Policy. We keep and use it to the extent necessary to meet our legal obligations (for example, where the law requires us to keep your data), resolve disputes, and enforce our legal agreements and policies.
We also keep Usage Data for internal analysis. Usage Data is generally kept for a shorter period, except when it is used to strengthen security or improve how the Service works, or when the law requires us to keep it longer.
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Transfer of Data
Your information, including Personal Data, may be transferred to, and kept on, computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those where you live.
If you are located outside Canada and the United States and choose to give us information, please note that we transfer the data, including Personal Data, to Canada and the United States and process it there.
Your consent to this Privacy Policy, followed by your submission of that information, represents your agreement to the transfer.
Business Quebec will take all steps reasonably necessary to make sure your data is treated securely and in line with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless adequate controls are in place, including for the security of your data and other personal information.
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Disclosure of Data
We may disclose personal information that we collect or that you provide:
• For law enforcement. In certain circumstances, we may have to disclose your Personal Data if the law requires it or in response to valid requests from public authorities.
• In a business transaction. If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
• In other cases. We may also disclose your information to our subsidiaries and affiliates; to contractors, service providers, and other third parties we use to support our business; to fulfil the purpose for which you provide it; to include your company's logo on our website; for any other purpose we disclose when you provide the information; with your consent in any other case; and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
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Security of Data
The security of your data matters to us, but please remember that no method of transmission over the Internet and no method of electronic storage is 100% secure. We work to protect your Personal Data using commercially acceptable means, but we cannot guarantee its absolute security.
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Your Data Protection Rights Under the GDPR
If you live in the European Union (EU) or the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to let you correct, amend, delete, or limit the use of your Personal Data.
If you want to know what Personal Data we hold about you, or want it removed from our systems, please email us at info@businessquebec.ca. In certain circumstances, you have the following data protection rights:
• Access. The right to access, update, or delete the information we hold about you.
• Rectification. The right to have your information corrected if it is inaccurate or incomplete.
• Objection. The right to object to our processing of your Personal Data.
• Restriction. The right to ask us to restrict the processing of your personal information.
• Data portability. The right to receive a copy of your Personal Data in a structured, machine-readable, and commonly used format.
• Withdrawal of consent. The right to withdraw your consent at any time where we rely on it to process your personal information.
We may ask you to verify your identity before we respond to such requests. Please also note that we may not be able to provide the Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
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Service Providers and Analytics
We may use third-party companies and individuals (“Service Providers”) to facilitate the Service, provide it on our behalf, perform Service-related tasks, or help us analyze how it is used. These third parties have access to your Personal Data only to carry out these tasks for us, and they are required not to disclose it or use it for any other purpose.
Analytics. We may use third-party Service Providers to monitor and analyze the use of the Service.
CI/CD tools. We may use third-party Service Providers to automate the development process of the Service.
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Remarketing and Payments
Behavioural remarketing. We may use remarketing services to advertise to you on third-party websites after you have visited the Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to the Service.
Payments. We may offer paid products or services within the Service. In that case, we use third-party services, such as payment processors, to handle payment.
We do not store or collect your payment card details. That information is given directly to our third-party payment processors, whose use of your personal information is governed by their own privacy policies. These processors follow the PCI-DSS standards managed by the PCI Security Standards Council, a joint effort of brands such as Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure payment information is handled securely.
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Links to Other Sites
The Service may contain links to other sites that we do not operate. If you click a third-party link, you will be taken to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over, and take no responsibility for, the content, privacy policies, or practices of any third-party site or service.
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Children's Privacy
Our services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18. If you learn that a Child has given us Personal Data, please contact us. If we learn that we have collected Personal Data from Children without verified parental consent, we take steps to remove that information from our servers.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any change by posting the new Privacy Policy on this page.
We will let you know by email, by a prominent notice on the Service, or both, before the change takes effect, and we will update the effective date at the top of this Privacy Policy.
Please review this Privacy Policy periodically for changes. Changes are effective when they are posted on this page.
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Contact Us
If you have any questions about this Privacy Policy, please contact us by email at info@businessquebec.ca.